Frequently Asked Questions (FAQs)

How will I receive my digital products?

After you have purchased the product, the file is available for download in the Order Confirmation page. Also you will automatically receive the standard order confirmation email, followed by an email containing a link to the file. This link will expire 24 hours after its first clicked.

How can I unzip product files?

PC: To unzip a folder, right-click the folder, click extract all, and then follow the instructions.

Mac: Double click the .zip file, then search for the product folder or product file.

My link has expired. What do I have to do now?

Send an email to contact@cliffandcliff.com and we will send you a new link.

Do you offer a refund?

We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download we do not offer refunds. If you have any questions about what’s included in a product or if its a good fit for you, please reach out to contact@cliffandcliff.com before you purchase. We will gladly answer your questions before you commit.

How can I contact you?

You are invited to contact us through our website at https://www.cliffandcliff.com/contact or you can email us at contact@cliffandcliff.com. We look forward to hearing from you.